Cornered: Martin Hayward talks customer service

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Continuing our new weekly series, where Marketing Society editorial and social media assistant Maddie York corners members to pick their brains on film, Martin Hayward, former director of strategy and futures at dunnhumby, answers one big question: what are the ingredients for fantastic customer service?

Martin was cornered after the Marketing Society Question Time debate a couple of weeks ago.

Posted: March 2nd, 2011 | Author: maddie.york | Filed under: Customer Champions | Tags: Customer Champions, martin hayward | Leave a Comment »

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Cornered: Martin Hayward talks customer service

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